RENEW-IT : ATROCIOUS, POOR and UNSATISFACTORY service delivery !!!

My vehicle TAXCONX GP was referred for hail damage repairs to Renew-it Randburg by my insurer, Alexander Forbes, during the second week of November 2017.

I have been notified by Renew-it Randburg's admin staff to collect my vehicle. Which I have done on 2017/11/17. Upon collection I noticed at least 2 more dents which were NOT attended to. I brought this under the attention of the releasing department. There was also a roof strip which was NOT replaced. I REFUSED to take my car back as the work was INCOMPLETE, but was basically forced to take it immediately as I was THREATENED that I will be charged STORAGE.

The next day, after PROPERLY inspecting the repairs, I ALSO noticed that the buffing was done EXTREMELY poorly !!! It now looks like my vehicle has been scratched in circular movements. I then contacted Renew-it and was told that they will be closing in a week for the December holidays and that they will contact me early in January 2018 in order to sort this out.

However, it has now been 4 (FOUR) months later, and I am STILL waiting.

My husband has made at least 7 calls and left NUMEROUS messages for Monique to attend to this matter. Every time he is told "I will follow it up with the parts department and get back to you." BUT, needless to say, since 28 March 2018, yet again, almost a MONTH later, and NOTHING has happened.

We have had ENDLESS dissatisfaction with Renew-it as a whole. 3 of our vehicles were previously attended to by Renew-it Edenvale and now ALSO with the Randburg branch. NONE of these repairs were done WITHOUT having to lodge complaints with Alexander Forbes and on hello.peter.com. This is RIDICULOUS !!!

As with the Randburg branch, Edenvale ALSO released the vehicles with INCOMPLETE work done. Alexander Forbes has ALREADY paid for the work and it is STILL NOT COMPLETE !!!

My dealings with Renew-it in TOTAL has been EXTREMELY UNPLEASANT !!!

I now DEMAND that you attend to this matter WITHOUT further delay, as I will NOT hesitate to go VERY public with your ATROCIOUS, POOR and UNSATISFACTORY service delivery.

Alexander Forbes will ALSO be notified of this situation.