yG
yanga G
1 reviews | Active since Aug 2018
07 Jan 2025, 11:55
Refund pending since 2024 Nov
I am struggling to get a refund since the 29th of November 2023. I submitted the proof of payment and bank confirmation as requested. They misplaced my disc when the car went in for repairs , I replaced and only after I replaced they found the old disc.
I am so un happy with the lack of communication and honesty.
Helpful (0)
Replies (3)0
Replies (3)
Renew-it Randburg's replyOfficial
07 Jan 2025, 12:56 Good day Yanga
Thank you for taking the time to review us on this platform.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Randburg.
They will be responding directly with you to find immediate resolution. The Renew-it Team, always@yourservice
Thank you for taking the time to review us on this platform.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Randburg.
They will be responding directly with you to find immediate resolution. The Renew-it Team, always@yourservice
Renew-it Randburg's reply07 Jan 2025, 12:56
Official
Good day Yanga
Thank you for taking the time to review us on this platform.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Randburg.
They will be responding directly with you to find immediate resolution. The Renew-it Team, always@yourservice
Thank you for taking the time to review us on this platform.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Randburg.
They will be responding directly with you to find immediate resolution. The Renew-it Team, always@yourservice
yG
yanga G's updateReviewer Update
08 Jan 2025, 08:52I am still waiting for you to contact me regarding the refund. I have not received any response from your management . I have sent numerous emails to Renew-it Randburg with no response.
yG
yanga G's update08 Jan 2025, 08:52
Reviewer Update
I am still waiting for you to contact me regarding the refund. I have not received any response from your management . I have sent numerous emails to Renew-it Randburg with no response.
yG
yanga G's updateReviewer Update
08 Jan 2025, 09:52 Good morning Yanga, Thank you for taking my call. Please note that our Directors has reviewed your request, and your request has been declined. I confirm that your license disc should be stuck to your windscreen which was not done for 3 months after receiving the replacement. Please note that Renew-It will not be taking accountability for any personal items left in your vehicle. Regards Ilhaam Williams
Customer Service Manager
that's the response from Renew-it , Randburg after the Mary-Jane their employee advised me otherwise. The lack of communication and bad customer service is so distasteful. I will definitely write a google review as well and will never recommend your branch at all.
Customer Service Manager
that's the response from Renew-it , Randburg after the Mary-Jane their employee advised me otherwise. The lack of communication and bad customer service is so distasteful. I will definitely write a google review as well and will never recommend your branch at all.
yG
yanga G's update08 Jan 2025, 09:52
Reviewer Update
Good morning Yanga, Thank you for taking my call. Please note that our Directors has reviewed your request, and your request has been declined. I confirm that your license disc should be stuck to your windscreen which was not done for 3 months after receiving the replacement. Please note that Renew-It will not be taking accountability for any personal items left in your vehicle. Regards Ilhaam Williams
Customer Service Manager
that's the response from Renew-it , Randburg after the Mary-Jane their employee advised me otherwise. The lack of communication and bad customer service is so distasteful. I will definitely write a google review as well and will never recommend your branch at all.
Customer Service Manager
that's the response from Renew-it , Randburg after the Mary-Jane their employee advised me otherwise. The lack of communication and bad customer service is so distasteful. I will definitely write a google review as well and will never recommend your branch at all.