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mpho M

1 reviews | Active since Dec 2016

31 Jul 2018, 15:45

Re-new it Randburg / Bad Service

I am experiencing the worst service delivery at RE-new it - Randburg.

My car was authorized a month ago and going on 2 by Miway to have my vehicle repaired at RE-new it.

All the problems I'm facing: - they will spam your inbox with inaccurate status report by your car - the appointed manager will by all means avoid phone calls from clients - wrong parts are ordered and that results to the car being there for much longer than promised - Their director Lana, you'd swear she's a machanic. She is always busy and promises to call back the clients, instead of managing the situation but never does. - I have been calling Renew-it more than they've been calling me

I can't wait to receive my vehicle so I can change my current insurance company (Miway) as I thought they'd be aligned to the best companies.

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Replies (1)
Renew-it Randburg
Renew-it Randburg's reply31 Jul 2018, 16:19
Official

Good day
Thank you for your feedback.

We wish to apologize for the poor service that you have experienced. The matter is being escalated to the Operations Director for a resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @Your Service
www.atyourservice.co.za