Poor workmanship

I am absolutely fed up with this company. I was in an accident last March 2023. I waited for 2 months for my car to be repaired. Upon receiving it back, there was a long list of things that were not done properly, including putting parts back onto the car that were clearly damaged. They didn't replace my headliner that we're still waiting for a year later, which they claim Kia South Africa is the reason for the backlog. It has been over a year, how the hell do we still not have a new headliner? Panels inside the car that had nothing to do with the accident were damaged. We reported all of this to the service manager, and we were assured that all of the stuff that was damaged would be repaired once the headliner arrived; then we would do everything together. We waited a few more months, and the headliner still didn't arrive. I insisted that they repair everything they can. While waiting for a time and date to come in, I was in another accident and agreed to take it back since they already had pre-existing stuff to fix. We agreed that when I brought the car in, they would fix the other stuff too. When we got the car back from them, there were more issues than before, and all the old issues were not sorted out. The reply from the lady taking care of our repair was that she wasn't aware despite constant back-and-forth emails with her manager to confirm what was going to be repaired. We left the car for a few more days, and when we picked it up, there was still stuff that wasn't repaired. We noticed that instead of replacing the panels they damaged, they just sanded them and hoped we wouldn't notice.

Our door was still not sitting flush, which was the side we were hit in the first accident.

The headliner still not replaced from the first accident.

On the second accident that was on the back of the car, they had mismatched panels by the boot handle.

All the panels on the inside of the car were loose and rattling all around. We brought this up to them and even brought the car back to them and told them that something was loose. They checked, said it was nothing, but it persisted when I drove the car and brought it back again. They then said it might not be something loose but an issue with the shocks (the car has less than 45km on it, how?). So, we took the shocks to get tested independently, and there was nothing wrong with anything, but even those guys reported that there was something loose in the side panel of the car.

They put a broken wheel hub back on where the car was hit from the first accident.

One of the lights by the boot handle wasn't working.

They damaged the covering around the gear shifter.

A panel on the side of the driver's door started to come loose (this was also on the side of the accident).

As a result of the door not being aligned properly when it rains, water comes into the cabin and road noise.

They damaged our leather seats with some sort of hot tool.

The paint is now starting to crack on the side of our first accident.

On the side of the second accident where the spoiler was put back on, they didn't let the paint dry properly. As a result, it smudged the paint.

Our boot door is not aligned properly.

There are gaps between panels where the first accident happened.

The bumper isn't aligned properly.

Chips & cracks in the paint

Dents in the bodywork

It's been over a year at this point, and there are more issues that keep popping up as a result of the previous issues not being resolved. We have been in constant contact with them but still don't have a date or a time as to when everything will be seen. I am very disappointed in the workmanship of this company as it is very clear that they favor getting things done as fast as possible over doing things right. Their communication is atrocious, and the quality of work, while not bad, is not good, especially considering that we were referred to them by our insurance and have been tasked with fixing things to as close to 100% as possible, but the attention and care just isn't there.