MJ
Matt J

1 reviews | Active since Nov 2018

10 Nov 2018, 10:46

Poor service, broken promises & long delays

Booked my vehicle in for a small paint repair that shouldn’t have taken more than 3 days. I was promised no more than 4 days by the assessor and service advisor. Renew-It kept my vehicle for over 6 days, and still kept me waiting for 3 hours on the day it was finally meant to be ready for collection. They broke several promises and seemed very uninterested when I complained. Very disappointing for a big franchise. Rather use a smaller, independent panel beater. You’ll get much better service and results for your money.

0
Replies (1)
Renew-it Randburg
Renew-it Randburg's reply15 Nov 2018, 14:21
Official
 Good Day

Thank you for your feedback.

We wish to apologize for the poor service that you have experienced.
Please provide us with the vehicle registration so that we can escalate the matter to the Service Manager for resolution

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).

Kind Regards,

Renew-It Autobody @ Your Service

www.atyourservice.co.za