Poor service and theft at Renew-IT Randburg

1. My Renault Duster DZ37WZ GP was collected from Renault Fourways Monday 9 Oct 2017 by Renew it Randburg. 2. I called on Tuesday to Renew IT Randburg to find out when my vehicle repair (rust on boot warrantee claim through Renault) would be done and I gave them my reg number. They first said they don’t have my vehicle which made me very mad. 3. I called to speak to a manager and suddenly they found my vehicle. They said they would get back to me later on repair timeframe. 4. On Wednesday morning Beatrix from Renew IT Randburg called me to say that they didn’t have the order from Renault Fourways yet and as I needed my vehicle for the weekend she would return it to Renault Fourways within 2 hours. 5. This was not done and I got a call from Beatrix at 15:30 that she had problems with Drivers and I needed to collect from Renew IT Randburg. 6. I got there 15min later and the vehicle was full of yellow markings and dirty even though Beatrix arranged in the morning to send it to Renault Fourways. 7. I asked Beatrix to arrange cleaning the car as it was unacceptable marking a customers car and giving it back dirty. 8. I loaded my bags into the boot and noticed the jack and wheel spanners were ripped out and left in the boot with all covers opened. I again called Beatrix and asked her what was going on??? 9. She said that all items were removed and put in the safe. I noted that items were not in the safe but all over my boot. I packed everything away myself as no assistance was offered. 10. They cleaned only yellow markings on my vehicle and I left. 11. On driving I switched on my radio and it was tuned to an African Radio station I had not left it on, I wanted to switch to my music on a micro usb/thumb usb drive, but saw this was ****** or removed. 12. I called Beatrix and she said again it would be in the safe and she would call me back the same Wed 11 Oct 2017 afternoon. I noted that upon collecting my vehicle I should not have to ask for my stuff back. 13. She promised to call me back but it never happened, I got a call this morning from the security officer at Renew IT that had no clue what was going on. I said to him I’m not interested in talking to him, but would speak to management. 14. I called Renew it and spoke to a Snr Manager Eddie. He said he would escalate it to the owner/director Rodney… That was at 08:00am this morning and nothing has been done. 15. PS – While I was there there was another lady ranting about her vehcle bumper that had been quoted to replace and it was not even repaired upon collection, she claimed this was *****. 16. My point is these guys should and can’t be trusted and I don’t think Renault SA and Insurance is aware of it. They trust this company as a Renault approved dealer and I will not deal with them ever.