POOR POOR SERVICE DELIVERY!!

After a collision my vehicle was repaired by the Randburg Branch of Renew It. They took 75 days to do the repairs. When the vehicle was returned, the battery was damaged and had to be replaced. A day after I got it back, I reported a humming noise from the rear of my vehicle.They concluded that it was a wheel bearing that required urgent replacement. After much frustration and numerous phone calls, it took them more than a month to take the vehicle back in to do the additional repairs. They also had to fix a fender that was scratched on their premises when the initial repairs were being done. This was not fixed - with promises that I will be provided with a courtesy vehicle as soon as one comes available so that the scratch can be repaired. This was three weeks ago - no word from them. On Thursday, 8 February, I took my vehicle to Tiger Wheel and Tyre for the rear tyre balancing after the replacement of the bearing. I was informed by TW&T that the rear axle is severely bent, a very surprising fact as Renew it was responsible for replacing the axle. I had additional expenses exceeding R2500 for having to replace the rear tyres which has not even done 20 000km. After contacting Renew it, I was promised that the vehicle will be taken back in and that they will provide a courtesy vehicle within two working days. Three working days have now passed, and I am still waiting ......... no word from them (the same pattern over the last 5 months) Promises and then just silence.