DG
Danica G

1 reviews | Active since May 2013

06 Nov 2019, 08:25

POOR POOR Service!

POOR SERVICE - Renew-it Randburg had my car for a month and kept promising me that my car was almost ready. I even received emails stating my car was in the final stages of repairs but after many phone calls it turns out it wasn't close to ready. I had to constantly call to get an update and every time it was a different story. They often didn't call me when promised. I had to send my insurance rental back and was left without transport. Eventually after many phone calls and fights I went to collect the car and there were still issues with it. The paint is also a slightly different colour to the original paint of the car. Absolutely the worst experience ever!

0
Replies (2)
Renew-it Randburg
Renew-it Randburg's reply06 Nov 2019, 12:05
Official
Good day

Thank you for your feedback.

We wish to apologize for the poor service that you have experienced. Please provide us with the vehicle registration so that we escalate this to the Service Manager at the branch for resolution.

Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***). 

DG
Danica G's update06 Nov 2019, 14:00
Reviewer Update
CW28LDGP. Thank you.