MT
Mel T

1 reviews | Active since Jan 2018

14 Mar 2018, 09:21

poor customer service, disrespecting and arrogance

my car has been with randburg renew-it for almost for 4 months now and when you ask them when can you come collect the car they also dont know , they will tell you that they 'pushing'. its shocking how they treat their customers, i dont know how many times they've **** to me saying ,the car will be ready 'this week' and the following week they kept on saying the same thing. its disappointing how they treat customers and the arrogance, I've learned a lesson. if you want get your car fixed and avoid unnecessary headache stay away from randburg renew-it.

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Replies (2)
Renew-it Randburg
Renew-it Randburg's reply14 Mar 2018, 09:30
Official

Good Day

Thank you for your feedback.

We wish to apologise for this poor service that you have experienced.
Kindly provide us with your vehicle registration number so the matter can be escalated to the Service manager for a resolution.


Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).

Renew-it Randburg
Renew-it Randburg's reply14 Mar 2018, 10:04
Official

Good Day


Thank you for your feedback.


We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.


Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).


Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za