BM
Butholezwe M

1 reviews | Active since Dec 2017

21 Dec 2023, 16:50

Poor customer service and Workmanship at Renew-it Randburg led by Justin Bussac

My insurance (MiWay) asked me to take my car to renew-it randburg, which l did. On Monday they sent me a message telling me that the car was ready for collection. Unfortunately, the car was badly repaired. They recycled old parts yet they kept on telling me that they were waiting for the car parpts from Mercedes Benz. Which parts because the front bumper is old including the headlight that they claim to have replaced. The paint is peeling off, the bumper is not aligned and JUSTIN Bussac (Operations executive) is now claiming that the previous job was bad hence it affected their work. Thats a lie because the bumper was new and was never panelbeaten before. Funny, they did not mention that when l fetched the car and when l went back to register my dissatisfaction. Furthermore, they damaged my car keys and the same Justin claims that they keys are old. Does that give them the permission to damage my keys? This confirms that they are just reckless. Moreover, Justin is rude, disrespectful and has poor customer service because he twice droped the call while l was talking to him. Beware of Justin and Randburg Renew-it, they will damage your car instead of fixing it.

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Replies (1)
Renew-it Randburg
Renew-it Randburg's reply08 Jan 2024, 11:31
Official
 
 
Good day 

Thank you for taking the time to review us on this platform.
 
Firstly, our apologies for not living up to your repair and service expectations. 

We do appologise for the delayed response, we just opened today.

We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Randburg.

They will be responding directly with you to find immediate resolution. 
 
The Renew-it Team, always@yourservice