SM
Simon M
1 reviews | Active since Jul 2020
03 Jan 2024, 19:08
Poor customer service
The company is unresponsive to my calls, even though they failed to replace my car tyre during the repair of my vehicle. Despite the insurance company authorizing the replacement, this company has shown no interest in assisting me.
Helpful (0)
Replies (3)0
Replies (3)
Renew-it Randburg's replyOfficial
08 Jan 2024, 11:37Good day
Thank you for taking the time to review us on this platform.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations.
We do appologise for the delayed response, we just opened today.
We do appologise for the delayed response, we just opened today.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Randburg.
They will be responding directly with you to find immediate resolution.
The Renew-it Team, always@yourservice
Renew-it Randburg's reply08 Jan 2024, 11:37
Official
Good day
Thank you for taking the time to review us on this platform.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations.
We do appologise for the delayed response, we just opened today.
We do appologise for the delayed response, we just opened today.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Randburg.
They will be responding directly with you to find immediate resolution.
The Renew-it Team, always@yourservice
SM
Simon M's updateReviewer Update
13 Jan 2024, 11:24Renew it promised to respond to me but till today the 13th no respond
SM
Simon M's update13 Jan 2024, 11:24
Reviewer Update
Renew it promised to respond to me but till today the 13th no respond
Renew-it Randburg's replyOfficial
15 Jan 2024, 10:07Good day Simon,
Thank you for taking the time to review us on this platform.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Randburg.
They will be responding directly with you to find immediate resolution.
The Renew-it Team, always@yourservice
Renew-it Randburg's reply15 Jan 2024, 10:07
Official
Good day Simon,
Thank you for taking the time to review us on this platform.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Randburg.
They will be responding directly with you to find immediate resolution.
The Renew-it Team, always@yourservice