NL
Ndivhuho L

1 reviews | Active since Jul 2017

24 Jul 2017, 15:18

Poor Customer Care/No Updates

<p>The consultant is always on the call with a client whoever that is, as i been the client can never get hold of her and they never get back to me. I always have to call to get an update or via the insurance for them to get the update for me. Worse communication method ever and no proper indication of how long it will take to get the car repaired. The date for the car to be ready keeps on changing every week and thats after i call for an update. I might just change the insurance company after this because clearly they dont review people they outsource/contract their services too.</p> <p> </p> <p>I just want my car back...Its long over due. Since June to date.</p> <p> </p> <p>First for Women take not of this Renew-it Randaburg.</p>

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Replies (1)
Renew-it Randburg
Renew-it Randburg's reply24 Jul 2017, 15:44
Official

Good Day

Thank you for your feedback.

We wish to apologise for this poor service that you have experienced.
Could you please provide your vehicle registration number to have this matter escalated to the Service manager for a resolution.


Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).


Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za