Poor Communication - Too long to repair vehicle

My car has been there for about 6 weeks.<br> <br> I either need the car back or a courtesy car. I have been asking for one from day one!<br> <br> Lana Adams has been updating me. But the information has been a bit vague.<br> <br> I need time lines as I believe it needs to go to Renault, etc. So I need to know exactly when I can collect it.<br> <br> In the mean time I need a courtesy car, which I have been asking for repeatedly.<br> <br> If I don't get an answer today I will be contacting my insurance company and taking this further.<br> <br> Emails and phone calls to you guys do not get answered?????<br>