DM
Daliwonga M
1 reviews | Active since May 2020
25 Feb 2022, 18:14
Poor Communication
Poor communication and empty promises from the team. I have to constantly beg for progress reports on my car. They go days or weeks without communicating. And when you finally reach them, they put you on hold and someone tells you they'll call back with a full report. They never call back. I've been without my car for almost two months now and I believe they haven't even started work on my car. I am so disappointed with the way customers are treated at Renew-It Randburg.
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Replies (1)
Renew-it Randburg's replyOfficial
28 Feb 2022, 08:19 Good day Daliwonga Mnguni
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at the Randburg branch and they will be in contact with you.
The Renew-it Team, always@yourservice.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at the Randburg branch and they will be in contact with you.
The Renew-it Team, always@yourservice.
Renew-it Randburg's reply28 Feb 2022, 08:19
Official
Good day Daliwonga Mnguni
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at the Randburg branch and they will be in contact with you.
The Renew-it Team, always@yourservice.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at the Randburg branch and they will be in contact with you.
The Renew-it Team, always@yourservice.