DP
Dawn P
1 reviews | Active since Aug 2020
30 Nov 2021, 18:20
Poor communication
So my car is booked its 2 days now and no cummunication, I decide to call and find out is my car being looked at I'm told that Prisca is waiting for insurance to approve my claim.. How when they already approved that is the reason my car is there. So I ask to speak to her I called 4 times different times they could not get hold of her she still did not get back to me.
Can someone give me feedback on what's happening I need the car before the 15th it's not a major fix so it won't take a month.
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Replies (1)
Renew-it Randburg's replyOfficial
21 Dec 2021, 08:41 Good day Dawn
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at the Randburg branch and they will be in contact with you.
The Renew-it Team, always@yourservice.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at the Randburg branch and they will be in contact with you.
The Renew-it Team, always@yourservice.
Renew-it Randburg's reply21 Dec 2021, 08:41
Official
Good day Dawn
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at the Randburg branch and they will be in contact with you.
The Renew-it Team, always@yourservice.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at the Randburg branch and they will be in contact with you.
The Renew-it Team, always@yourservice.