Pathetic, unreliable and worst experience ever!!!!

After taking my car to Renew-it Randburg for hail damage on recommendation of my insurance company, the car was booked in and repaired.Upon fetching the car we noticed a deep scratch on the left passenger door which was not there when booking in the car, thus the car had to be booked back in to repair the door that THEY scratched. <br> <br> This is firstly unacceptable - but accidents happen right? The problem comes in when you have to get to work for an extended amount of time with no car for something they did, and being promised that the car would be fixed within 5 days and not delivering on the promise. It is impossible to get hold of anyone from this company - no consultant ever gets back to you and in the end I had to rely on an employee from the hail damage department to keep me updated on the status of my car. Now 2 days later we notice that the left passenger door electric window doesn't work. Who knew that is something you had to test when picking up the car?! <br> <br> The service is absolutely shocking and I will not refer anyone to this company unless you want your car broken and damaged!<br> <br> Please note that by saying a consultant will be in touch does not fix this problem!!