JM
James M

1 reviews | Active since Mar 2011

26 May 2015, 02:26

Pathetic Service and Empty Promises

I was involved in a car accident on the 26th Mar 2015 and my Insurance company Momentum claim number CP015102 Instructed and arranged for my car to be towed and it has been with Renew IT Randburg ever since. My Insurance authorized Renew IT Randburg panel beater to continue with the repairs on the 20th April 2015. On the 28th April 2015 I received a call from Brian Patel ***) at Renew IT updating me that they have received all the parts needed and they will start with the panel beating process. <br> <br> Since then I have been given empty promises for collection dates and when the date arrives there's a story with my car. Either Assembling, still in painting preparation, there was a part missing etc. Then I was told it's almost done and will be ready the following day. It's been 9weeks now without my car and getting empty promises for collection which fails the same day that I have to collect. I was given another empty promise as usual that I will definitely get my car on Friday the 22nd May and as usual nothing. Today the 25th May I get a story that my car has warning signs.<br>

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Replies (1)
Renew-it Randburg
Renew-it Randburg's reply29 May 2015, 09:21
Official
Hello jamnts,

Thank you for your feedback

We apologise for any inconvenience caused.

We have tried contacting you several times however we are unable to get through and there is unfortunately no option to leave a voice message. Please contact our dedicated HELP DESK on 0861 FOR YOU (367 968) in order to assist in resolving your query.

Thank you.

Kindest Regards,

Renew-It Autobody @ Your Service
www.atyourservice.co.za