Pathetic Service

My relationship with Renew-it Randburg started on the 14 April 2018 when i got an accident & my insurer towed my car to them. Initially they kept me in loop with the developments on repairs & there was an agreement with timelines on the completion of repairs. They, however kept moving the date forward as they say they were struggling with getting parts. The 30 days that was agreed upon lapsed & at that point the courtesy vehicle had provided needed to be returned & i was left with frustration of not having car to travel to work (pta-joburg). I was patient & understood their reasoning, however after not having a car for week i received a call to come collect on Friday the 25/05/2018 , i then indicated that i couldn't make it on that day but will come in the next day Saturday 26/05/2018. I arrived on Saturday to find that repairs were not completed but i took the car with agreement that will collect from my work place the following week to finish off. As agreed they collected the car but brought back with some repairs still not done. Two week later they have yet again come to collect the car to finalize repairs, the agreement was the car will be brought back to me before end of business by two drivers but i was told they only have one driver, he will pick me & drop me off at Renew-It for me to collect the car myself. It infuriates me that i have to inconvenienced by driving into Randburg & on top of that i had to wait over two hours for pick-up. Renew-It Randburg has no respect & regard for their client . They service i receive from Saleem has been nothing short of pathetic.