Pathetic Service

<p>my vehicle went in for repairs as soon as the authroisation was given by Zurich (19 June) my fiance advised the service agent service Nonkosi Nzama that we will arrange for a curtesy car as soon as the authorisation has been given. subsequently the car rental was arranged on the 19th, the car was given for a period of a month following which parts were ordered.</p> <p> </p> <p>there was a delay in the parts which one can understand, when the parts arrived, Renew it advised us that they cant commence with the repairs until a "bay" is available, my car stood there for a week and half not being worked on and only last week Monday (17 July) did the car go in for panel beating following which I had to return the curtesy car on the Wednesday 19 July...</p> <p> </p> <p>I am absolutely disappointed by renew yet again and why my insurance choose to work with them is beyond me.</p> <p> </p> <p> </p> <p> </p> <p><br />The ordering of parts to repair the vehicle took a while, which one can understand but almost 2 weeks, following the arrival of the parts we were told that the vehicle is awaiting for the "repair bay" to have space. Now surely, a reputable company such as renew it will make provision for our car that has been with them since the day of the accident. A week has passed and the car hasn't even been worked on.</p> <p> </p> <p><br />Firstly my concern is that now we have to incur costs of the rental of the car as we only had a months worth of car hire. Almost a month is going to lapse and the vehicle hasn't been touched. Why Zurich continues to work with Renew it beyond me.</p> <p> </p> <p><br />This is not the first time we have had to be inconvenienced at the expense of Renew It as you are aware of our history with them from our first claim last year September.</p> <p> </p> <p><br />Please advise if there is anyway that we can speed up the process. I know on your side you have limited control but your assistance would be greatly appreciated</p>