Pathetic customer service

Pathetic service to say the least..... my car was booked in on 17.11.2019 and only two months later I received the a call to come and collect the car, I got there and the fender was not properly fixed, the cap on my back wiper was removed and never replaced.I had to call numerous times buying airtime to an extend where my bill was so high for the two months just to be told Jacqui is busy she will call me back, but Jacqui just never called me back.. I would hold the line for more than 15min and still not getting through to her. I was advised the repairs on the car would take about 8working days and it took them 8weeks to have my car repaired. Without any communication that my car will only be ready in the new year. Only after I called their office like a mad person on the weekend of 15.12.2019 did they decide to send me an sms advising me the car will only be ready in the new year. I felt defeated at that point after I had to spend so much money on uber and bolt rides for two months to get to work and just to get around. Their level of communication and customer service is poor and ridiculous, it is bad. They just do not have a sense of urgency. After all that spending throughout the two months on phone calls made to them and holding endlessly and spending on rides they come and demand an excess fee and refusing to give my car, after all the drama, they just want a payment. You can not even get through to a manager when you request for one, when you go into their workshop there are thousands of cars waiting to be serviced, they are over committed hence they under deliver and mess up our vehicles, I am a very unhappy customer and disappointed at my insurer Miway to even send their clients to such nonsense.