pathetic and disgusting customer service ever

I have never in my life abused by a service provider like renew-it randburg. after almost 3 months trying to get back my car. yesterday(05 March 2018) i phoned the my insurance notifying them of my frustrations with renew-it randburg. they **** again as usual to the insurance repairing consultant that the car is back from the third party agent and i will be getting the car back on wednesday (07 March 2018). i called the insurance again to follow , than another repairing agent followed up with them and to no surprise they were lying the car is still not back from the 'third party' agent. These people they don't care about their customers , they treat them like **** especially if they feel like you not important or you don't deserve their service. I even sent an email to their operations director/manager but still i didn't get any response, they're way too busy reply on the concerns raised by their customers.