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Nhlanhla N

1 reviews | Active since Nov 2021

02 Jun 2022, 18:13

Not happy with Renew-it Randburg

I received the most terrible service ever from Renew-it, however, Mary Jane is very sweet and helpful but my car was terribly fixed. 2020 November I was involved in a car accident and my Insurer chose Renew-it, there was no communication at all, I was the one who was constantly calling them, until my car was fixed. I was happy with my car being fixed, but as time went by, I realised that the the paint was dull and rough, not shiny and it’s natural cookout, I went back and they agreed that the polishing and glazing was done wrong and I should come back, when I went back, they still did a terrible job because there was a dry running paint, there were paint spatters. I’m really angry and frustrated. I wonder where do they get those guy who paint.

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Replies (1)
Renew-it Randburg
Renew-it Randburg's reply03 Jun 2022, 10:03
Official
 
Good day
 
 Thank you for taking the time to review us on this platform. 

Firstly, our apologies for not living up to your repair expectations.  We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 
 
 We have escalated this matter to management at Renew-It Randburg who will be in contact with you .
 
 Renew-It Team, Always@yourservice