Not assistance on faulty repair

I have repaired my car after an accident which I experienced a fault as my boot could not close properly and eventually stoppped to work automatically. I reported the fault on 14 March and was assisted by Prisca with the feedback that an actuator will be ordered and I would be notified when it has been received to bring my car in for repairs. Its now a month later and no movement on status. I call every 3 days to follow up but no assistance or different feedback is provided. I get the sense that nothing is being done on their side to follow up. Im frustrated and dissappointed at the level of service I am receiving.