No Feedback still waiting for my car

When I took my car in for hail damage I was told 5 working days. After 5 working days no feed back when I phoned they said still waiting for parts and then Kiren told me 5 more days. After 5 more days no feedback when I phoned he said it is in quality section 2 more days.<br> Now after 14 Working day no feed back from Kirsen nothing car must be in quality section now for a week. Quality must be a problem.<br> <br> Every time Kirsen promise me he will phone back and he never does. Every time I phone it is a struggle just to get hold of him. This morning again I was promise he will phone me back but nothing. I have even request to speak with is boss but even him is not available and still waiting feedback form him.<br> <br> They **** to us just to get the job but now they can not deliver as promised.