No feedback, misinformation, slow and bad work.

People need to be made aware of what's going on at Renew IT Randburg.

I scratched my car driving to work, superficial damage on the front left section of the vehicle. My insurance actually rejected my choice of repairer and recommended these guys, fair enough.

It took a bit over a month to 'fix' said superficial damages, so long in fact my car hire via the insurance ran out. However, I received the car back with the hooter not working, the left indicator light falling out after they had glued it back on after breaking a clip, and overspray.

Took the car back in for them to correct. They took it apart and put it back together and said thry needed to order parts. In fact they wanted to log an additional insurance claim but I refused. After just looking, they did not refit the front of the vehicle correctly and the bumper does not sit flush.

I took the car in for a third time. I was assured I could collect the vehicle on Saturday by 3PM. With no feedback and multiple calls later I was inform3d this was not the case and that parts would be delivered on Monday or Tuesday.

Please note no courtesy car could be provided. Please note that you will have to call 4 to 5 times a day to get hold of who you need to speak to and when you do, you will be given information that is very much subject to change. Everyone is always too busy and management are always in meetings. Promises to be called back never materialise.

If the fact that the repairer are directly responsible for the damage (I hope) they are fixing, I would have never gone back. I hope to get the car back and never use their services again.

All of this can be corroborated with the reccomendations on their facebook page which are actually appaling. Insurances should be blacklisting this repairer.

Please be warned.