no delivery

I was involved in a car accident in August 2018, my car was towed to Renew it Randburg. my car was fixed in time however my car had a funny sound and the door frame rubber was missing when I fetch it. i took it back after 4 days of fetching it the sound got fixed apparently it was my wheel. told them about the door frame rubber they said they will have to order it but never told me how long it would take to get it.i called in my calls where ignored, I then decided to pay them a visit as there was no communication what so ever. I was that they were still waiting for the rubber coz it will take 28 days for it to get delivered. i waited patiently. I was called when it arrived ONLY TO FIND OUT THAT THEY HAD ORDERED THE WRONG SIDE. this was in October 2018. The year is almost over AND I STILL DON'T HAVE MY RIBBER STILL NO COMMUNICATION. I want my door frame rubber installed ASAP. I can feel and hear the wind when I'm driving I'm not happy at all. Please sort this out