No Communication with Customer

My car has been with Renew-it going on 7 weeks now. There was great communication for the first few weeks.But now when things have got difficult because of various issues relating to my car , it seems I must call in all the time to find out on progress. 7 weeks without a car! I am paying for the rental out of my own pocket now as the insurance portion is finished. Money, that right now, I can't afford. And even though I was in there personally a week ago (because not even management was calling back) - I STILL don't get calls to inform me of what is happening. I just have to keep telling the car rental agency that I don't know what is going on with my own car. I WILL NOT USE RENEW-IT for any future accidents and will certainly not recommend them. To add insult to injury, when I arrived last week I got told that more damage had been picked up and more parts had to be ordered, this after already having my car for about 6 weeks... When a customer does not have a car for amount of time, you'd expect Renew-it to be pushing hard to keep the very stressed customer happy with constant communication? Seems not.