MP54HZ-GP

From the outset, communication from RenewIt Randburg was extremely poor. Updates were lacking, responses were delayed, and I was often left to follow up repeatedly without receiving clear or accurate information regarding the progress of my vehicle.

Upon the collection of the vehicle, I discovered numerous defects and issues, which clearly demonstrate a lack of workmanship, quality control and professionalism. These include but are not limited to the following.

1. Additional damage: My vehicle was returned with a dent on the opposite side to where repairs were originally required.

2. Poor paint: Paint and sanding marks were clearly visible, indicating an incomplete and substandard finish.

3. Paint overspray: Rubber seals around the glass were painted over

4. Incorrect masking: Paint was sprayed over masking tape on thrle rear right taillight and the masking tape was left on the vehicle.

5. False representation of work performed: i was advised that the underside of the vehicle had been steam cleaned. However, after collecting thr vehicle, I took it to Toyota where photographic evidence shows that the underside was still covered in dirt.

6. Exhaust replacement concern: After examination from Toyota, the exhaust was still covered in dirt, despite this, RenewIt charged for an exhaust replacement. When I requested the invoice for this part, it was not provided

7. Electrical faults: My rear lights were not functioning after the repair and had to be rectified by Toyota as they were not plugged in.

8. Damage during polishing: When the vehicle waw returned for polishing, the beading on the passengers side was damaged by the polishing machine

9. Rear PDC: The rear parking distance control sensor was damaged.

10. Incorrect assembly: the bonnet holder was inserted Incorrect.

11. Damage on the Front bumper: there is a deep scratch on the front bumper after it was painted.

Due to the poor workmanship and incomplete repairs, I incurred additional costs and inconvenience by having Toyota to inspect and rectify the issues that should have never occurred. I had to also send the vehicle for a full detail and Paint correction to a third party to ensure the Paint was rectified.

The condition in which my vehicle was returned is completely unacceptable and falls far below reasonable industry standards. I am extremely dissatisfied with both the quality of work performed and the service received.

I have loaded all the images ans videos on the link below.

https://we.tl/t-eDTHkWqrJjQSyAmH