Missing parts

My car went in for repairs end of November 2024. I received my car just before their offices closed. Upon collecting my car I realised that the handle cover on the passenger door was missing. I immediatley went back to the office to report. Jacqui saw the issue and took pictures. She advised that she will get back to me when the office opens on the 06th of January. I called on the 08th of January to enquire but she was on leave. I then called her again around the 15th of January and she said she will have a look. I also needed to advise her that there was also another part missing at back door. I didn't hear from her again and I called her again a week later and she said she will get back to me. Not once did she call me to update me. I have not heard from her till today. I guess i will not be getting my missing parts anytime soon