1 reviews | Active since Mar 2014
MELO FLIPS ME OFF INFRONT OF MANAGER
I made an appointment for my car to come in as the mag needs to be replaced. I sit and wait in the waiting room for over 30min before I asked the receptionist to notify Melo that I am still waiting for him. He stumbles in, I give him my name and he takes the key and walks to the back. <br> <br> 15min after he collected the key from me he approaches me again and asks me where I parked the car and asked me what needs to be done. I needed to use my own phone and call my bf to ask him which mag needs to be replaced. I was shocked. His short response and disgusting attitude got my blood boiling. <br> <br> We walked outside and I showed him where the car was parked. And he was being point blank rude with his degrading words. His manager was outside also and I notified him of the service and attitude I have been receiving. Melo flipped me off INFRONT of his manager, threw the keys at me and walked away. <br> <br> I was assured that the matter would be addressed but this is not the first time that I have been stuck with Melo with regards to service and **** disgusting attitude. <br> <br> I do not recommend this branch at all as I have had nothing but problems time and time again. <br> <br> ABSOLUTELY GOBSMACKED!!!
Thank you for your feedback.
We sincerely apologize that you have felt that your were not treated fairly.
We have investigated the matter and retrieved video footage. The reason Melo took a while to attend to you was due to him being busy with another client however we do agree that regardless you should not have been waiting that long, please accept our apology. With regards to the keys being thrown at your, no such thing happened as the video footage shows him handing over the keys to Eddy and you trying to take a picture of Melo.
Should you have any further queries, please do not hesitate to contact our dedicated HELP DESK on 0861 FOR YOU (367 968).
Thank you.
Kindest Regards,
Renew-It Autobody @ Your Service
Thank you for your feedback.
We sincerely apologize that you have felt that your were not treated fairly.
We have investigated the matter and retrieved video footage. The reason Melo took a while to attend to you was due to him being busy with another client however we do agree that regardless you should not have been waiting that long, please accept our apology. With regards to the keys being thrown at your, no such thing happened as the video footage shows him handing over the keys to Eddy and you trying to take a picture of Melo.
Should you have any further queries, please do not hesitate to contact our dedicated HELP DESK on 0861 FOR YOU (367 968).
Thank you.
Kindest Regards,
Renew-It Autobody @ Your Service
