Low standard Renew -it Randburg

Renew-it Randburg who have failed to fix the primary damage on my vehicle yet told me it passed all quality checks.

My vehicle was involved in an accident on 20/02/2025 and was only towed on 26/02/2025 . During the repair of my car, I have never received no update nor feedback on the process, I have had to constantly call to find out what is happening and when to expect the car. Everytime I called Renew-it Randburg, I was told that Thembelihle is unavailable or on lunch. I would then be told to hold for Lerato but 3 times my call was hung up while I was on hold.

I received the first feedback call from Renew-it Randburg on 17/03/2025 after numerous calls to my insurance's claims department, to say my car is in step 3 of 5 and on 18/03/2025, I was informed that the car is done with quality assurance and ready for pick up.

The minute I drove out your premises, I almost drove into a parked vehicle because the car automatically turns itself to the left side, I had to sit there for 3 hours,for them to come tell me it is dangerous to drive the car, yet I was informed that the car is ready and the car passed all quality checks.

I don't know what low standard are set at your stripping and quality assurance steps in your repair process because I can't begin to understand how you missed that the steering rack needs to be replaced and that was the initial problem.