Lies

I am horrified at the bad service, unprofessional attitude andexceptionally poor feedback received from Lana who is our customer service liaison. My vehicle has been there for two months and unless I phoned for an update which was never forthcoming, I would be none the wiser. Strange how Lana was always busy when trying to get hold of her but suddenly receive an arbitrary sms as feedback. My vehicle was apparently supposed to be ready last week Friday, to no avail. Then told my Lana by Monday or Tuesday latest. My husband had been told that the vehicle had gone to Nissan East Rand for quality control. When checking with her on Monday (again not available ) received an sms saying waiting for it to return. On Tue we were told definitely Wed. My husband called Nissan East Rand to be told the vehicle had never been there. My husband popped in and found the vehicle on renew-it's premises. He was told definitely Wednesday around lunch time. When he called to check was told 5pm. He again popped in to check and discovered that the side mirror cover was missing as well as beeding on one of the doors. Lana advised it had to be painted. Thurs cover only arriving Fri & beeding on back order!