Irritated and Disappointed

My car was towed to Renew-It Randburg on 3 March after a minor accident. During the time that the vehicle was in their shop to do repairs I was not kept up to date at all and had to follow up weekly as to what progress had been made. I dealt with two agents during this process. After a month I was able to take delivery of my car. The service agent explained to me that there was one part that was not fitted as they had ordered the wrong size, however this was a cosmetic part and was not urgent. I accepted this and took delivery of my car on 5 April, I was assured by the service agent that I would have to wait ten working days for the part to be delivered and then I could bring the car back for them to fit it. Upon inspection of the vehicle I had noticed that I was not happy with the way that the car was sitting, and that there were in fact two parts that still needed to be replaced (One was the one that was the wrong size, the other was missing altogether). She took note of this and assured me that it will be sorted out.

I have since then phoned every week to be shunted from one person to the next who does not know what I am talking about and I have to explain the issues over and over again. Eventually I was told that the parts are after market and will not be replaced. I then got hold of my insurance company who spoke to the one agent at renew it and assured them that the parts are covered and that they need to be replaced. After this I have still not been able to receive any feedback from them as they are still giving me different stories. I call at least twice a day to be told that the two new people that I am now dealing with are both busy and they never return my calls. I cannot accept that this is how they "fix" cars. I am pedantic about my car and I am embarrassed to drive around in it looking the way that it does. I need this sorted out now. I cannot go on like this anymore.