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Steffany S
1 reviews | Active since Jun 2019
06 Jul 2019, 07:30
Incorrectly wired my alternator and not responding to my calls
ND496229 I took possession of my car and then had it taken to the manufacturer to sort a sensor out. Turns out Renewit had taken out my alternator, rewired it incorrectly and stuck the wires with glue, since I am new to the area I have exhausted my leave days and cannot pay R200 a day to travel from work to home and I asked Jaquie if the company is open on Saturday's so I can bring my car in and have it sorted while I wait.
Still no response. Please you guys messed up something kindly sort this out as the sensor needs to be sorted but it can only be done once you guys rectify the problem.
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Replies (2)
Renew-it Randburg's replyOfficial
10 Jul 2019, 14:20Good day
Thank you for your feedback.
We wish to apologize for the poor service that you have experienced. We have escalated this to the Service Manager at the branch for resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Renew-it Randburg's reply10 Jul 2019, 14:20
Official
Good day
Thank you for your feedback.
We wish to apologize for the poor service that you have experienced. We have escalated this to the Service Manager at the branch for resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
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Steffany S's updateReviewer Update
13 Jul 2019, 13:58Just a follow up, my car had been taken to a Renault dealership and sorted. Thank you Eddy and jaquie
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Steffany S's update13 Jul 2019, 13:58
Reviewer Update
Just a follow up, my car had been taken to a Renault dealership and sorted. Thank you Eddy and jaquie