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My vehicle was lifted in for repairs after an accident, on collection it had more scratches and chips than before the accident. The right front door is not properly aligned after repairs, the panel that hold the right front window is loose. The front windscreen had a big chip and long crack, I wasn’t informed and claimed it might have happened when the car was moved for mechanical checking at Mercedes Benz. I fortunately discovered as I was signing out at the gate. They verbally accepted the fault, but made a claim for the windscreen on my insurance. The vehicle was apparently taken in for electrical evaluation, at a Mercedes Benz company, but 10 minutes after driving out, it displays a warning that there is an auxi****y battery malfunction.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at the Randburg branch and they will be in contact with you.
The Renew-it Team, always@yourservice.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at the Randburg branch and they will be in contact with you.
The Renew-it Team, always@yourservice.
