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Ben B

1 reviews | Active since Jan 2018

26 Jan 2018, 15:59

How to not get your vehicle repaired

My vehicle was send for repairs to them and it took 3 rounds of repairs to get it done. And a 14 day job becomes a 3.5 months of pure frustration resulting from shocking customer service and poor quality workmanship. Round 1 - I receive my vehicle after repairs with a faulty steering rack 'n pin, a missing boot door cover and a missing spare wheel bracket pin. Round 2 - I receive my vehicle after repairs and it incurs damage as a result of faulty shock/s, one of which was repaired during round 1. Renew-it blames manufacturer and vice versa. Round 3 - bonnet is misaligned and spay job has "fisheyes" (term for flaws in paint) in it. All of this are rework from round 1. Enough said...

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Replies (1)
Renew-it Randburg
Renew-it Randburg's reply29 Jan 2018, 08:52
Official

Good Day


Thank you for your feedback.


We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.


Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).


Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za