HORROR!!! You guys have my car since 10.2015!!!

Renew IT Randburg has received my vehicle to repair with the following problems:<br> Replace oil sump, front bumper after knocking a brick on the high way. I do understand the parts takes time to source parts, but everything was received at the service in mid December, 2015. The car has a total of 4 working hours job. Since I never received proper updates from Christal, the lady who is my 'personal assistant' at Renew IT, I decided to chat with an adviser? called Eddie. Since Eddie could not advise my over the phone I decided to see him in person. Him and the service manager could not give explanation AT ALL why is the vehicle still not repaired since their staff has returned from leave on 4 January.This was on 27 January. When an employee of your company cannot advise but keeps quiet that just worse than disappointing... My car was promised to be ready in a day or two after my visit. I still do not have it. I am renting a vehicle on my cost for R1300 per week. I would LOVE to hear Renew IT Randburg's comment on this matter.<br>