Horrible Service/Pathetic Service/*********** Staff and Management/ Horrible manners of staff/Careless staff

I have no idea why insurance companies are still finding this business and authorizing repairs to be done by this dealership. My experience with them has been SO PATHETIC. I dropped off my car for repairs, the bumper was broken, upon collection the from windscreen was broken, not even cracked but broken. Upon reporting this, i was told that the investigations will be done and feedback will be provided..... No feedback was received.... 6 Days later of many calls to them (Avodia) who said she will give me calls with feedback but to no avail, i finally get a call from (Shiren/Sheren) and she says there is a disclaimer that i signed that makes them not responsible for the broken windscreen due to cold or heat.... which they can not prove. When i reported the broken windscreen, their manager came and spoke to me, never showed an interest, never even bothered to come and look at the damage(poor management) (Avodia) promised to give me a call on the following day Friday (25.11.2022), nothing happened till i called the branch to make a follow-up. Upon calling the branch on the 28th, Avodia said to me they will be checking with the security cameras to see whether the windscreen was broken when they received the car, promised to call me but to no avail till i called the branch and she suddenly had feedback from the security department saying that she has been advised by her Manager Sophia that the security has checked but they cant see whether it was broken or not and she will have feedback from her boss later and come back to me. Professionalism is gone down the drain with this company: A few days after dropping off the car with them, i got two calls per day on Monday 14 Nov assuring me that the car will be ready for collection on Friday the 18th. I got calls again on Tuesday and Wednesday as well as Thursday assuring me to come and fetch the car. On Friday (the day they said i can collect) I drove all they wat to Randburg to fetch the car and when i was a approximately 3km away, i thought of calling to make sure that the car was ready and to my surprise, it wasn't ready and no one bothered to give me a call to say no the car is not ready yet, to make matters worse, driving all the way..... This has been a horrible thing i have ever experienced with is company.... So they cant even investigate further to check how the windscreen broke.... they hid behind the disclaimer.... yet they cant even prove to me that the heat or the cold has broken the screen.... they say the windscreen is not related to what they were supposed to work on, and surely from looking at the windscreen, you can tell that something fell on it.....