Horrible service

I had the worst experience with them. I was in a car accident on the 16th of January 2020. My car got towed by First help to renew it.. First off they weren't suppose to take my car there in the first place. In the process the back of my car (the boot door) got damaged. Neither company wants to own up for damaging my car. The promised me that after receipt of parts the lead time is 15 days. They let me know the parts arrived and I wait. After 30 days. (At this point I had to give my rental car back as my insurance only covers 30 days) I follow up with regarding how long my car will take. They didn't even start with it yet. This was on a Friday, they promised me I will get a courtesy car on Monday. After fighting with them for 3/4 weeks I finally got a courtesy car. Still no progress on my own car. I got my car back the day before lockdown. The boot still dented. The paint job not a 100%. But at least they fixed the door that got damaged by the accident.

The service I received was Abysmal.