Getting Nowhere

I collected my car on the 29th October and was happy with the overall exterior work done (overspray here and there and paint chipped). I left and after driving home realised my left indicator was not working at the back. I returned on the 30th October and the bulb was replaced, I informed Kaylynne at this time that a rubber cushion on my boot door was missing. She went to the workshop and they could not find it, I was informed they would order it for me. I messaged Kaylynne on the 7th November asking where it is, I was ignored. It has now also come to my attention that my seatbelt in the back has burn marks that were not there, clips are missing in my boot and the compartment cover for the boot cover is also gone. I have sent this through to Kaylynne today again and I am being ignored. None of these things were damaged in my accident so why are they missing and I want my seatbelt fixed as well.