IH
Ivan H
1 reviews | Active since Aug 2012
06 Jul 2023, 16:12
Full of pronises but not costomar care
The repairs of my car were OK but the SD card of the navigation system disappeared. The main issue is the poor communication. I have been in contact with the branch 4 times and the Renew-it head office customer care 6 times only had promises that that they will come back to me with the so-called proof that there was no card when it arrived. If that is true, then the town in service stole the card but because of the delay tactic of renew it I can not go further with my case.
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Renew-it Randburg's replyOfficial
10 Jul 2023, 08:16Good day Ivan,
Thank you for taking the time to review us on this platform.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the inconvenience caused We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
we have escalated this to the management at Renew-It Randburg and they will be in contact with you.
Renew-It Team, Always@yourservice
we have escalated this to the management at Renew-It Randburg and they will be in contact with you.
Renew-It Team, Always@yourservice
Renew-it Randburg's reply10 Jul 2023, 08:16
Official
Good day Ivan,
Thank you for taking the time to review us on this platform.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for the inconvenience caused We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
we have escalated this to the management at Renew-It Randburg and they will be in contact with you.
Renew-It Team, Always@yourservice
we have escalated this to the management at Renew-It Randburg and they will be in contact with you.
Renew-It Team, Always@yourservice