1 reviews | Active since May 2013
From terrible to abysmal
This is my second complaint about Renew-It. When I eventually got my car back from the last complaint (over a month late) there were multiple problems (approx 12). It was returned to them this week to fix. They asked for 3 days, I gave them 4. Needless to say when I arrived today to collect not only was the vehicle not ready but only about 50% of the issues had been resolved, even though I was assured they had been all resolved. So what now. I am at a loss.<br> <br> As an aside I am astounded to see how many compliments this company seems to get. I can assure you whenever I am there I am not the only customer complaining. <br> <br> Please renew-it please dont bother to put your standard response to this complaint that someone will contact me. They do not and will not. Especially the service manager who I actually think is the figment of someones imagination.
We wish to apologise for this poor service that you have experienced.
The matter has been escalated to Eddy the service manager. Diana will follow up with you and ensure that you have been contacted, as this is not the service we are accustomed to providing within the group.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za
We wish to apologise for this poor service that you have experienced.
The matter has been escalated to Eddy the service manager. Diana will follow up with you and ensure that you have been contacted, as this is not the service we are accustomed to providing within the group.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za
