********** & Rectification Procedures

I would like to bring the following items to everyone's attention to the bad service I have received from the above-mentioned companies.

I was involved in a motor accident on the 19th of March 2020, after being involved in the accident Quicksure which is my insurance sent my Vehicle through to Renew-It Randburg to have it repaired. After it is sent there for the repairs I waited for 6 months to get my vehicle back on the 7th of August 2020.

After receiving my vehicle I did a full check of it to see if everything was done correctly, only to find out that all the damaged parts on my vehicle hadn't been replaced. Renew-It Randburg claimed all these monies from Quicksure to purchase new parts to replace the damaged ones and it was never done. I personally took my vehicle through to Shiraz and Mercedes Benz Constantia to have the final checks done on my vehicle as I wasn't happy with the outcome from Renew-It Randburg.

What they have done is *****, for claiming the money for my vehicle repairs and not doing so. What it tells me is that they are no longer trustworthy. It also shows me that if they are able to do this to 1 person who says they wouldn't do it to the next.

I tried to negotiate with Renew-It Randburg in good faith, even Mercedes Benz SA asked Renew-It Randburg to resolve this matter, they wanted me to take my vehicle back to Renew-It Randburg to be repaired for the second time. My question to them was "How can they fix it the second time around if they couldn't do it right the first time". I even sat down and discussed all this with the assessors from Quicksure, I showed them all the reports that I received as well as the actual vehicle so that they are able to see what exactly I am talking about.

After doing all this we then receive an email from "Clarence (Old Mutual) advising Renew-It Randburg that the standard procedure in the industry is to afford the service provider the opportunity to rectify any discrepancies related to the work carried out". Firstly they did ***** on my vehicle, secondly, they claimed to have replaced the damaged parts with newly bought parts, thirdly if the parts that are in eyesight aren't repaired who says that the parts that aren't visible is actually repaired.

I honestly hope to receive feedback with regard to this matter as soon as possible as I no longer feel safe in my vehicle.