Formal Complaint – Unacceptable Service at Renew-It Randburg

I am writing to formally lodge a complaint against Renew-It Randburg regarding the appalling service I have received after entrusting my car to them for repairs following an accident in November 2024.

Not only has my car been returned in a worse condition than before, but it has also come back with numerous issues, including:

A missing panel A missing hubcap A subpar paint job Missing boot lining A cracked headlamp

Despite following up daily and escalating my concerns to the director of Renew-It, the team has consistently failed to rectify the damage they themselves have caused. Ilhaam, in particular, has been extremely unhelpful, continuously deflecting responsibility instead of ensuring the necessary repairs are completed properly.

This experience has been nothing short of frustrating and disappointing. The lack of accountability, poor workmanship, and failure to resolve these issues have left me with no choice but to warn others—I would not recommend Renew-It Randburg to anyone