extremely unprofessional

We are forced to utilise Re-New-It through our Insurers. 8 days was promised for the small repairs. It has taken way longer than 8 days. YOU CANNOT GET HOLD OF ANYONE TO ASSIST PROPERLY AND EFFECTIVELY. Daryl, the Manager, I believe advised vehicle would be ready 20:00 last night. I said I would collect at 08:00. 11:00 a.m. still NOT A WORD - NO VEHICLE - NO CORRESPONDENCE. I CANNOT GET ANYONE TO ASSIST. I GET GIVEN DIFFERENT ADVICE - 12:00 THEN 15:00 -

WE HAVE HAD TO HIRE VEHICLES TO GET CREW TO SITE.

I DO NOT RECOMMEND RE-NEW-IT - EXTREMELY UNPROFESSIONAL.

THE RECEPTIONIST IS WAITING 30 MINUTES ON THE PHONE... NO LUCK.