Extremely Horrible Service

I got into an accident on the 24th of Jan 2018, two weeks later my car was authorized for repairs. For the month Feb I was using a courtesy car in which it expired on the 28th of Feb 2018. To my surprise nothing has been done to my car, Lucill which is the consultant that's busy with my car had promised to give me an update 3 times a week. But I always find myself calling her, she is also unable to give me a turnaround time on when the repairs will be done. All she said was that they only recieved the parts on the 24th of Feb 2018 meaning that my vehicle was just collecting dust all along. May I also add that I AM PREGNANT and sometimes have emergencies , I now need to wait for my husband who is not always around and might need to attend meetings or knock off late. BAD attitude BAD everything!!!

If you ever get into an accident and your company says that they sending your car to Renew It SAY NO AND LOOK FOR AN ALTERNATIVE PLACE!!!!!!!!! And I suggest you teach your consultants TELEPHONE ETIQUETTE!!!