1 reviews | Active since May 2016
Extremely Dissapointed
I am extremely disappointed with the service at Renew-it Randburg. My car was in for repairs in January, and upon completion, I informed the that the rear wiper they installed was broken. They assured me that they would order the part and contact me to have it installed. However, to this day, this issue remains unresolved.
I followed up on August 1, 2024, and spoke with Jackie, one of the Service Consultants who was handling my case. She promised to check if the part was available and get back to me, but I never heard from her. I called again on August 19 and spoke with Mary-Jane, only to receive the same response—that they would check the part's availability and update me. Yet again, no one followed up with me.
It is incredibly frustrating, especially considering that my insurance fully covered this service. I am now left having to chase after something that should have been handled correctly from the start.
As of today, this issue remains unresolved. I have visited the branch twice since sending my initial review and was assured by the Manager that someone would come to my home to install the wiper. Despite this, I’ve had to repeatedly follow up without receiving any response.
This is truly unacceptable, as this is not a favor being done for me—my insurance paid for the wiper. I would appreciate it if this matter could be addressed promptly.
As of today, this issue remains unresolved. I have visited the branch twice since sending my initial review and was assured by the Manager that someone would come to my home to install the wiper. Despite this, I’ve had to repeatedly follow up without receiving any response.
This is truly unacceptable, as this is not a favor being done for me—my insurance paid for the wiper. I would appreciate it if this matter could be addressed promptly.