Extremely Disappointed with Renew It Randburg

I’m honestly very disappointed with the service I received from Renew It Randburg. My car was in their possession for over a month, yet the repairs were rushed in just a week. When I collected the vehicle, the interior had a strong, unpleasant smell from damp seats and carpets that hadn’t been properly dried.

To make matters worse, the bonnet was misaligned and the wiper cover was so loose I could lift it with my hand. I asked to speak with the manager, who approached me with a hostile attitude, showing no respect or professionalism. She immediately insisted that no work had been done on the bonnet and accused me of being wrong. However, another staff member later confirmed that work had indeed been done on the bonnet—proving the manager’s statement false. Despite this, she didn’t offer an apology and simply walked away. When asked if she takes pride in her work, the manager responded that she only takes pride in the parts that they personally worked on—yet couldn’t even clarify what those were. This response perfectly reflects the lack of ownership, accountability, and pride in delivering quality service as a team.

I returned a second time so they could reattempt the repairs, but the bonnet still wasn’t properly aligned. I eventually took the car and left, after paying an excess amount, only to discover two days later that when locking the car with the key no longer worked, and the ***** securing the spare wheel had been misplaced, causing a loud rattle while driving.

I followed up with my insurance, who took it up with the panel shop. I had to return the car a third time—just for the bonnet to be aligned again. And even then, they gave me an old, broken ***** for the spare wheel. The lady who assisted us moved a car that was in the way, then sat in the car and waited for us to leave. She didn’t even bother to get out of the car and show me the repairs they had made. I had to go call her to tell her the ***** was old.

It’s honestly unacceptable. Would they be satisfied receiving a vehicle in that condition if it were theirs? I highly doubt it. The poor workmanship, complete lack of communication, and refusal to take responsibility make this experience incredibly frustrating and disappointing.