Empty promises and bad Customer Service

My car was damaged in an accident in January 2015. My insurer accepted the quotation from Renew-it in Randburg for the repairs to be done there. At first I was highly impressed with the service I received from the staff at Renew-it. Their system of keeping you up to date with the progress of your car was impressive, the day I fetched my car from them -19 February 2015 - the tow hook cover on the front bumper was missing - apparently according to Mello the wrong part was delivered. <br> He then said that he had ordered the correct part and that he would deliver it to me - as I stay out in Hartbee****rt I asked him if it would be possible to deliver the part to my son's work which is close to Renew-it's premises in stead of brining it all the way out to Hartbee****rt - he agreed to that and that is where the trouble started. I had to eventually speak to Rodney Pillay who also promised to sort the situation out for me - yet to date and it is now more than two months - I still don't have my part and also no response or communication further from Rodney - totally unacceptable! Bad experience and will NEVER recommend Renew-it to anybody!<br>