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I had my vehicle accident 20 June 2018, I received my vehicle from dealer the very same day a brand new vehicle , and had an minor accident ,where I hit the intercom pole ,I had the joy of having vehicle In my possession for 20 min before the accident , the towing guys collected vehicle and put vehicle on truck and drove it off the Renew it in Randburg , where the assessor of Budget insurance went to assessed damaged and filed his report on his findings ,after the 2 nd week ,I received updated via sms from Renew it , till something occurred which I do not know till now then all went quiet no updates , no smses or calls , I had to follow up with phone calls and e-mail on a weekly basis as Renew it does not provide feedback after the intake of your vehicle , in August 2018 the consultant from Renew it told me the vehicle is repaired and standing in drive way she will get back to me , which she never did , I called the following day all to find out the consultant is no longer employed at Renew it , 4 weeks passed with numerous calls and follow ups from me , only then The manage Lana told me that the engine have a major problems ,( now this major engine damage was not even listed on assessors report from budget ) no one can tell me what went wrong or who burned the engine instead they wanted to pin it on me whilst I have witnesses who came to the scene, even the dealer . Till today I have no vehicle as they awaiting for engine to arrive from Renault I have to pay a huge amount of excess which I know I am liable for My question still stands which they cannot answer , and this has cost me a lot of inconvenience and money these past few months , "who burned the engine of the vehicle "? and how are they going to compensate me for all the inconvenienced cause by them .